Thank you for shopping at ClimaxDigital.


Please make sure

1)the connection is correct
2)set Video format to 'PAL_BDHIG'
3)You can try to use EZ grabber application to capture and video the source video
4)and use Video Studio for editing the captured video


**The license key is on the back of the white software CD bag (holder) for 
video studio 10se.**
**If there is video/sound device, that means that driver has not been 
installed successfully***

At the same time, please take the following steps to get it work.

1. Please make sure the connection is correct.

** Please make sure you connect the USB video capture to the OUTPUT
port of your video source device. USB video capture does NOT work
with the video input port on your video source device.**

Could you please aslo check what video OUTPUT ports your video source
supports? The video capture has both composite AV (yellow, red, white)
female and Svideo female

If the video OUTPUT port is svideo female, then you need to get a
 S-VHS (S-Video) extension lead (male to male). If the video OUTPUT port
 is composite AV (Yellow, red, white) female, then you need a RGB to RGB
 lead (male to male). If your video port is SCART, then you will need SCART
to RGB convertor or cable.

Please be advised that you ONLY need one of the following connections
1)Composite AV (yellow, red, white)+audio
2)Svideo +audio

Please do NOT connect AV and Svideo at the same time. You only need
one of them.


2. Please check and set your computer driver setting.
1)       Select ¡®Start¡¯,

2)       then select ¡®Control Panel¡¯,

3)       then select ¡®Systems¡¯,

4)       then ¡®Hardware¡¯,

5)       then ¡®Drivers¡¯,

6)       then ¡®Driver Signing¡¯,

7)       Make sure the default is set to ¡®Warn¡¯ rather than ¡®Block¡¯,

8)       Select OK.

Then please start install the driver and software again.

When loading the software and the message pops up informing that the 
software is not authenticated press continue.

Software will then install OK and work fine. Close down Control Panel.


3. Please make sure the driver and software are installed successfully
 by following the detailed instructions in the user manual
http://www.climaxdigital.co.uk/WebRoot/BT2/Shops/BT3449/MediaGallery/manual/EZGrabbemanualV31.pdf

You need to have Adobe Reader installed to read the PDF file.

If you have not installed it, please download a copy.

http://get.adobe.com/uk/reader/

4. Download the driver from our support site

If your comptuer can not read the driver, please download a copy from our 
support site.

http://www.help.climaxdigital.co.uk/accessories/videocapture/ezgrabber/ezgrabberdriver.zip


If you use Windows 7, please download the driver for window 7

http://www.help.climaxdigital.co.uk/accessories/videocapture/ezgrabber/EZGrabberDriverwin7.zip

5. Please try to plug the USB video capture to a DIFFERENT USB 2.0 port.
Does it work?  (please be advised that the video capture does NOT work on
USB 1.0 port)

6. How much FREE RAM on your pc/laptop?
7. How much FREE hard drive on your pc/laptop?
8. Please make sure all the cables are connected well.
9. For UK and Europe the Video format must be set to 'PAL_BDHIG'
10.The Video source must be set to either 'Composite' or 'Svideo' depending
on which connector you are using (the yellow phono connector is Composite
and the black mini-DIN connector is s-video)

11. File location

The video files is located at "Pogram files/EZ Grabber/my
videos"

1). Vista

If your OS is Windows Vista, please go to
"Pogram files/EZ Grabber" folder. Then at the top of the screen, please
click "Compatibility Files", Both myPicture and MyVideos will be there.

2). XP

If your OS is XP, please set your explorer to show "hidden files ans 
folders"
a)go to "C:\Program Files\EZ Grabber"
b)Please go to the top menu "Tools"->Folder options
c)choose "View" and go to "Hidden Files and folders" and choose "Show Hidden 
files and folders"