Thank you for shopping at ClimaxDigital. **The license key is on the back of the white software CD bag (holder) for video studio 10se.** **If there is video/sound device, that means that driver has not been installed successfully*** At the same time, please take the following steps to get it work. 1. Please make sure the connection is correct. ** Please make sure you connect the USB video capture to the OUTPUT port of your video source device. USB video capture does NOT work with the video input port on your video source device.** Could you please aslo check what video OUTPUT ports your video source supports? The video capture has both composite AV (yellow, red, white) female and Svideo female If the video OUTPUT port is svideo female, then you need to get a S-VHS (S-Video) extension lead (male to male). If the video OUTPUT port is composite AV (Yellow, red, white) female, then you need a RGB to RGB lead (male to male). If your video port is SCART, then you will need SCART to RGB convertor or cable. Please be advised that you ONLY need one of the following connections 1)Composite AV (yellow, red, white)+audio 2)Svideo +audio Please do NOT connect AV and Svideo at the same time. You only need one of them. 2. Please check and set your computer driver setting. 1) Select ¡®Start¡¯, 2) then select ¡®Control Panel¡¯, 3) then select ¡®Systems¡¯, 4) then ¡®Hardware¡¯, 5) then ¡®Drivers¡¯, 6) then ¡®Driver Signing¡¯, 7) Make sure the default is set to ¡®Warn¡¯ rather than ¡®Block¡¯, 8) Select OK. Then please start install the driver and software again. When loading the software and the message pops up informing that the software is not authenticated press continue. Software will then install OK and work fine. Close down Control Panel. 3. Please make sure the driver and software are installed successfully by following the detailed instructions in the user manual on the CD. Or you can download a copy of the user manual from our support site. http://www.climaxdigital.co.uk/WebRoot/BT2/Shops/BT3449/MediaGallery/manual/vcap200.pdf *** for Window 7 only*** Please download 64bit driver and installation guide from our support site. 1)Audio driver for Winodw 7 http://www.help.climaxdigital.co.uk/accessories/videocapture/driver/2861/win7_64bit_Driver.zip 2) How to install audio driver window 7 (PDF) http://www.climaxdigital.co.uk/WebRoot/BT2/Shops/BT3449/MediaGallery/manual/w764audioguide.pdf If your OS is windows 7 32bit, please set the driver path to driver32. 4. After the driver is installed, please plug the USB video capture to one of the USB 2.0 ports and go to Control panel->Device manager->"sound, video and game controllers" to check if there is yellow mark beside "USB 2861 device" and "USB audio device" or "USB EMP audio device " If there is yellow mark, which means the driver is not installed successfully. 5. Please choose "USB 2861 device" as the video device and "USB audio device" or "USB EMP audio device " as the audio device when you record video and audio using the VHS2DVD. 6. Could you please plug the USB video capture to a different USB 2.0 port on your computer? Does it make any difference? 7. Please follow the quick start guide in the user manual to capture the video from your computer to your laptop/pc http://www.climaxdigital.co.uk/WebRoot/BT2/Shops/BT3449/MediaGallery/manual/vcap200.pdf 8. User manual for VHS2DVD We have got a user manual from the manufacture, which is version 3. It should be quite similar to version 2.5 http://www.climaxdigital.co.uk/WebRoot/BT2/Shops/BT3449/MediaGallery/manual/VHStoDVDUserGuide3.pdf 9. Capture/Edit/burn to your DVD The easiest way to do is to use the VHS2DVD. It enables you to record, edit and burn to your DVD. If you need any help, please press the question mark (?) to access the online help. 10. You can access the 1. record 2. Edit 3. Burn button on the VHS2DVD to make your VHS to DVD. 11. You can use one "One Touch Video Capture Application " to capture as well. For details, please visit page 11 in the user manual. http://www.climaxdigital.co.uk/WebRoot/BT2/Shops/BT3449/MediaGallery/manual/vcap200.pdf 12. Please try to set the video format as PAL. 13. If you want to record xbox 360/PS3 in colour, please set the video record format as NTSC 4.33.