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ClimaxDigital UK offers support primarily through email.
1. Email us
You can also send the email directly to support@climaxdigital.co.uk with your order no, customer no or model no on the back of the device and the channel you purchased.
All emails received from customers will be replied within 24 working hours excluding public holidays and weekends)
2. Driver/software download for ClimaxDigital Video Capture Device
For technical help, please check the trouble shooting guides or download new drivers below first.
Please check the MODEL NO and Version no on the back of the device before downloading the right driver/software
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Model NO |
Windows |
Mac |
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VCAP800
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VCAP800 driver for Windows 11,10,8,7 VCAP800 Software for Windows10,8,7 (it does NOT work on VCAP800V2) |
VCAP800 driver/software for for Mac OSX /MacOS to 10.14 macOS Mojave (it does NOT work on VCAP800V2) |
How to use VCAP800 on Mac OSX up to 10.15 Catalina (The instruction is for early VCAP800 with VideoGlide. it does NOT work on VCAP800V2) For VCAP800 V2, please download the driver/software for VCAP800 V2 below. |
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VCAP800 V2 |
VCAP800 V2 Driver for Windows 11,10,8,7 (NOT for VCAP800) VCAP800 V2 Software for Windows 11,10,8,7(NOT for VCAP800) |
VCAP800 V2 driver for Mac OSX macOS to 10.15 Catalina (NOT for previous VCAP800) Software: 1) QuickTime Player to record video for Mac OSX macOS 2) OBS for macOS Big Sur iMovie to edit videos |
Driver for VCAP800 V2 (the driver can NOT be used with previous VCAP800) For macOS: If you get a warning message while installing the driver, go to your security and privacy settings and make sure the Allow apps downloaded from: App Store and identified developers is checked. You will see a tab that says Open Anyway. For details, please visit |
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VCAP800 V3 |
VCAP800 V3 Driver for Windows 11,10,8,7 (NOT for VCAP800) VCAP800 V3 Software for Windows 11,10,8,7(NOT for VCAP800) |
VCAP800 V3 driver for macOS Big Sur 11 Catalina (NOT for previous VCAP800) Software: 1) QuickTime Player to record video for Mac OSX macOS 2) OBS for macOS Big Sur iMovie to edit videos
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Driver for VCAP800 V3 (the driver can NOT be used with previous VCAP800) For macOS: If you get a warning message while installing the driver, go to your security and privacy settings and make sure the Allow apps downloaded from: App Store and identified developers is checked. You will see a tab that says Open Anyway. For details, please visit |
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VCAP301 |
Driver for Windows 11,10,8,7 Software for Windows 10,8,7 |
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VCAP302 |
Driver for Windows 11,10,8,7 Software for Windows 10,8,7 |
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VCAP302 V2 |
VCAP302 V2 Driver for Windows 11,10,8,7 VCAP302 V2 Software for Windows 10,8,7 (NOT for VCAP302) |
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Driver/software for VCAP302 V2 (the driver/software can NOT be used with previous VCAP302) |
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VCAP302 V3 |
VCAP302 V3 Driver for Windows 11,10,8,7 VCAP302 V3 Software for Windows 11,10,8,7 (NOT for VCAP302) |
VCAP302 V3 driver for macOS Big Sur 11 Software: 1) QuickTime Player to record video for Mac OSX macOS 2) OBS for macOS Big Sur iMovie to edit videos |
Driver/software for VCAP302 V3 (the driver/software can NOT be used with previous VCAP302) |
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VCAP303 |
Driver for Windows 11,10,8,7 Software for Windows 10,8,7 |
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VCAP810 |
Driver for Windows 11,10,8,7 Software for Windows 10,8,7 |
Software for Mac OSX /MacOS to 10.14 macOS Mojave |
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ACAP100 |
Driver/software for Windows 11,10,8,7 |
Driver/Software for Mac OS X/macOS 10.7 to macOS 10.14 |
How to use ClimaxDigital ACAP100 Software 2. Tutorial for tape digitization 3. How to split a recording for export as separate tracks 4. Tutorial - Burning caputred audio to a CD 5. Tutorial - Exporting captured audio files to iTunes or MP3 |
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CUH195 |
Driver/Software for Windows 10,8 or 7 |
Driver/Software for Mac Monterey 12, Big Sur 11, Catalina 10.15 |
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CUH350 |
Driver/Software for Windows 11, 10,8 or 7 |
Driver/Software for Mac Monterey 12, Big Sur 11, Catalina 10.15 |
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CUH350D |
Driver/Software for Windows 11, 10,8 or 7 |
Driver/Software for Mac Monterey 12, Big Sur 11, Catalina 10.15 |
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CUD390 |
Driver/Software for Windows 11, 10,8 or 7 |
Driver/Software for Mac Monterey 12, Big Sur 11, Catalina 10.15 |
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Some users updating to 10.15 have found their DisplayLink devices have stopped working. 5.2 software is designed to run on Mac OS 10.15, but the OS can disable our kernel extension during the udpate. Please check the kernel extension is enabled and screen recording is also enabled, to ensure DisplayLink enabled devices continue to work when migrating to 10.15.
