You can also send the email directly to firstname.lastname@example.org with your order no, customer no or model no and the channel you purchased.
All emails received from customers will be replied within 24 working hours excluding public holidays and weekends)
For technical help, please check the trouble shooting guides or download new drivers below first.
Driver/software for VCAP800 V2 (the driver/software can NOT be used with previous VCAP800)
VCAP800 V2 Driver for Windows (NOT for VCAP800)
VCAP800 V2 Software Honestech VHStoDVD for Windows (NOT for VCAP800)
VCAP800 V2 for Mac OSX (NOT for VCAP800)
Driver/software for VCAP302 V2 (the driver/software can NOT be used with previous VCAP302)
VCAP302 V2 Software Honestech VHStoDVD for Windows (NOT for VCAP302)
Driver/software for VCAP810 (for Mac OSX up to Mojave 10.14.16 and Windows)
Please use the license key on the white software CD sleeve.
How to Run 32-Bit Apps in macOS Catalina 10.15
Driver/software for ClimaxDigital VCAP800 (VCAP800 driver/software can NOT be used with VCAP800 V2 )
Please use the license key on the white software CD sleeve. License has been paid and you do not need to buy license again,.
CAT6 cable is recommended for best performance
CATx cables need to be terminated by following TIAEIA 568B standard.
Whichever network cable type you choose, ensure that the main wiring architecture is ‘solid core’, not stranded ‘patch’ cabling. Patch cabling can be used for the last few metres of a run (say from a wallplate) but should be avoided over the longer runs as signal transfer over stranded cores is heavily reduced.
The use of pre-made leads is not recommended unless you can be absolutely sure of their construction credentials (i.e. solid core 568B)
For detailed guide, please visit