Print

Support

ClimaxDigital UK offers support primarily through email.

    1. Email
   

You can also  send the email directly to support@climaxdigital.co.uk with your order no, customer no or model no and the channel you purchased.

All emails received from customers will be replied within 24 working hours excluding public holidays and weekends)

For technical help, please check the trouble shooting guides or download new drivers below first.

Please check the MODEL NO and Version before download the driver/software

Model NO Windows Mac    

VCAP800

 

VCAP800 driver for Windows 10,8,7

VCAP800 Software for Windows10,8,7

(it does NOT work on VCAP800V2)

VCAP800 driver/software for for Mac OSX /MacOS to 10.14 macOS Mojave (it does NOT work on VCAP800V2)

 

How to use VCAP800 on  Mac OSX up to 10.15 Catalina (The instruction is for early VCAP800 with VideoGlide. it does NOT work on VCAP800V2)

For VCAP800 V2, please download the driver/software for VCAP800 V2 below.

 
VCAP800 V2

VCAP800 V2 Driver for Windows 10,8,7 (NOT for VCAP800)

VCAP800 V2 Software for Windows 10,8,7(NOT for VCAP800)

VCAP800 V2 driver for Mac OSX macOS to 10.15  Catalina (NOT for previous VCAP800)

Software:  QuickTime Player to record video for Mac OSX macOS

iMovie to edit videos

Driver for VCAP800 V2 (the driver can NOT be used with previous VCAP800)

For macOS:  If you get a warning message while installing the driver, go to your security and privacy settings and make sure the Allow apps downloaded from: App Store and identified developers is checked. You will see a tab that says Open Anyway. For details, please visit

Safely open apps on your Mac

How to edit video using Imovie

Burn CDs and DVDs on Mac

 
VCAP800 V3

VCAP800 V3 Driver for Windows 10,8,7 (NOT for VCAP800)

VCAP800 V3 Software for Windows 10,8,7(NOT for VCAP800)

VCAP800 V3 driver for Mac OSX macOS to 10.15  Catalina (NOT for previous VCAP800)

Software:  QuickTime Player to record video for Mac OSX macOS

iMovie to edit videos

Driver for VCAP800 V3 (the driver can NOT be used with previous VCAP800)

For macOS:  If you get a warning message while installing the driver, go to your security and privacy settings and make sure the Allow apps downloaded from: App Store and identified developers is checked. You will see a tab that says Open Anyway. For details, please visit

Safely open apps on your Mac

How to edit video using Imovie

Burn CDs and DVDs on Mac

 
VCAP301

  Driver for Windows 10,8,7

 Software for Windows 10,8,7

 Patch for Showbiz 

     
VCAP302

  Driver for Windows 10,8,7

 Software for Windows 10,8,7

 Patch for Showbiz 

     
VCAP302 V2

VCAP302 V2 Driver for Windows 10,8,7

VCAP302 V2 Software for Windows  10,8,7 (NOT for VCAP302)

  Driver/software for VCAP302 V2 (the driver/software can NOT be used with previous VCAP302)  
VCAP302 V3

VCAP302 V3 Driver for Windows 10,8,7

VCAP302 V3 Software for Windows  10,8,7 (NOT for VCAP302)

VCAP302 V3 driver for Mac OSX macOS to 10.15  Catalina 

Software:  QuickTime Player to record video for Mac OSX macOS

iMovie to edit videos

Driver/software for VCAP302 V3 (the driver/software can NOT be used with previous VCAP302)  
VCAP303

  Driver for Windows 10,8,7

 Software for Windows 10,8,7

 Patch for Showbiz 

     
VCAP810

 Driver for Windows 10,8,7

 Software for  Windows 10,8,7

Software for Mac OSX /MacOS to 10.14 macOS Mojave

How to use VCAP810 on  Mac OSX up to 10.15 Catalina

 
ACAP100  Driver/software for Windows 10,8,7 Driver/Software for Mac OS X/macOS  10.7 to  macOS 10.14 
macOS 10.15  (Catalina) is NOT currently supported,

How to use ClimaxDigital ACAP100 Software

 ACAP100 Tutorial

1. Tutorial LP digitization

2. Tutorial for tape digitization

3. How to split a recording for export as separate tracks

4. Tutorial - Burning caputred audio to a CD

5. Tutorial - Exporting captured audio files to iTunes or MP3

6. Tutorial - Export captured audio files to MP3

 
         
CUH195 Driver/Software for Windows 10,8 or 7 Driver/Software for Mac OSX/macOS Catalina 10.15, Mojave 10.14     
CUH350 Driver/Software for Windows 10,8 or 7 Driver/Software for Mac OSX/macOS Catalina 10.15, Mojave 10.14 

  •  
 
CUH350D Driver/Software for Windows 10,8 or 7 Driver/Software for Mac OSX/macOS Catalina 10.15, Mojave 10.14   
CUD390 Driver/Software for Windows 10,8 or 7 Driver/Software for Mac OSX/macOS Catalina 10.15, Mojave 10.14   
         

For DisplayLink based USB graphic adaptors and universal docking station (model: CUH195, CUH350,CUH350D, CUD390)

Some users updating to 10.15 have found their DisplayLink devices have stopped working. 5.2 software is designed to run on Mac OS 10.15, but the OS can disable our kernel extension during the udpate. Please check the kernel extension is enabled and screen recording is also enabled, to ensure DisplayLink enabled devices continue to work when migrating to 10.15.